Emotional intelligence: portrait and significance in healthcare workers (fitness center workers, surgeons, and podiatrist)
Article Sidebar
Main Article Content
Abstract
Emotional intelligence (EI) refers to how people perceive, value, and show emotions, as well as those personal, cognitive, and/or social skills which define the efficacy of the people to understanding and confronting the daily problems. Up until a few decades ago, there wasn’t much knowledge about EI. Nonetheless, there has recently been increasing attention from the research community for identifying the relationship between EI and health. In this review, results of different investigations about EI and its relationships with health and job performance in samples such as health (fitness center workers, surgeons, and podiatrists) are presented. Besides, some key aspects are proposed to improve the EI aiming at reducing stress, enhancing social and mental health, and increasing human resilience to different stressor agents (workload, disease or death of a relative, etc.).
Downloads
Article Details
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
- Share — copy and redistribute the material in any medium or format
- Adapt — remix, transform, and build upon the material
Under the following terms:
-
Attribution — You must give appropriate credit, provide a link to the license, and indicate if changes were made. You may do so in any reasonable manner, but not in any way that suggests the licensor endorses you or your use.
-
NonCommercial — You may not use the material for commercial purposes.
References
Aguado Martín, J. I., Bátiz Cano, A., y Quintana Pérez, S. (2013). El estrés en personal sanitario hospitalario: estado actual. Medicina y Seguridad del trabajo, 59(231), 259-275.
American Psychological Association. (2012). Guidelines for psychological practice with lesbian, gay, and bisexual clients. The American Psychologist, 67(1), 10.
Arsuaga, J. L., Gracia, A., Lorenzo, C., Martínez, I., y Pérez, P. J. (1999). Resto craneal humano de Galería/Cueva de los Zarpazos (Sierra de Atapuerca, Burgos). In Atapuerca: Ocupaciones humanas y paleoecología del yacimiento de Galería, 7, (233-235). Junta de Castilla y León.
Asiamah, N. (2017), "The nexus between health workers’ emotional intelligence and job performance: Controlling for gender, education, tenure and in-service training", Journal of Global Responsibility, Vol. 8 No. 1, pp. 10-33. Asiamah, N. (2017). The nexus between health workers’ emotional intelligence and job performance. Journal of Global Responsibility.
Bar-On, R. (1997). BarOn emotional quotient inventory. Multi-health systems.
Barrientos-Báez, A., Barquero-Cabrero, M., y Rodríguez-Terceño, J. (2019). Educación emocional como contenido transversal para una nueva política educativa: el caso del Grado de Turismo. Utopía y Praxis Latinoamericana, 24(4), 147-165. ISSN 1315-5216.
Benson S. Truskett P.G. Findlay B. The relationship between burnout and emotional intelligence in Australian surgeons and surgical trainees. ANZ J Surg 2007; 77 ((suppl 1)).
Berrocal, P. F. y Aranda, D. R. (2008). La educación de la inteligencia emocional desde el modelo de Mayer y Salovey. In Educación emocional y convivencia en el aula, 163-178. Subdirección General de Información y Publicaciones
Bertram, K., Randazzo, J., Alabi, N., Levenson, J., Doucette, J. T. y Barbosa, P. (2016). Strong correlations between empathy, emotional intelligence, and personality traits among podiatric medical students: A cross-sectional study. Education for Health, 29(3), 186.
Binet, A., y Simon, T. (1905). Upon the necessity of establishing a scientific diagnosis of inferior states of intelligence (ES Kite, trans.). A. Binet y T. Simon, The development of intelligence in children (The Binet-Simon Scale), 37-90.
Bobinski, D. (2010). Ten secrets of Emotional Intelligence. http://www.management-issues.com/opinio/5900/ten-secrets-of-emotionalinteligence
Brackett, M. A., y Geher, G. (2006). Measuring emotional intelligence: Paradigmatic diversity and common ground. Emotional intelligence in everyday life, 2, 27-50.
Brackett, M. A., Palomera, R., Mojsa-Kaja, J., Reyes, M. R., y Salovey, P. (2010).Emotion-regulation ability, burnout, and job satisfaction among British secondary-school teachers. Psychology in the Schools, 47(4), 406-417.
Burgard, T., Bosnjak, M., y Kasten, N. (2019). Moderators of panel conditioning effects. A meta-analysis. Presentation given at the 21st General Online Research Conference, TH Köln, Cologne.
Burkart, J. M., Schubiger, M. N., y Van Schaik, C. P. (2017). The evolution of general intelligence. Behavioral and Brain Sciences, 40.
Calvin, W. H. (1994). The emergence of intelligence. Scientific American, 271(4), 100-107.
Campbell Jr, D. A., Sonnad, S. S., Eckhauser, F. E., Campbell, K. K., y Greenfield, L. J. (2001). Burnout among American surgeons. Surgery, 130(4), 696-705.
Carton, E. R., y Hupcey, J. E. (2014). The forgotten mourners: addressing health care provider grief—a systematic review. Journal of Hospice y Palliative Nursing, 16(5), 291-303.
Ceslowitz, S. B. (1989). Burnout and coping strategies among hospital staff nurses. Journal of advanced nursing, 14(7), 553-557.
Chafale, D., y Pimpalkar, A. (2014). Review on developing corpora for sentiment analysis using plutchik’s wheel of emotions with fuzzy logic. International Journal of Computer Sciences and Engineering (IJCSE), 2(10), 14-18.
Cherniss, C. (1995) Beyond Burnout: Helping teachers, nurses, therapists and lawyers recover from stress and disillusionment. Routledge.
Cowen, A. S., y Keltner, D. (2017). Self-report captures 27 distinct categories of emotion bridged by continuous gradients. Proceedings of the National Academy of Sciences, 114(38), E7900-E7909.
Davies, K. A., Lane, A. M., Devonport, T. J., y Scott, J. A. (2010). Validity and reliability of a brief emotional intelligence scale (BEIS-10). Journal of Individual Differences, 31(4), 198–208
Diab, S. M., y Ajlouni, M. T. (2015). The influence of training on employee's performance, organizational commitment, and quality of medical services at Jordanian private hospitals. International Journal of Business and Management, 10 (2), 117.
Domínguez, M., y Cameselle, S. (2015). Psicología social: la ciencia de la persona y la sociedad. In Psicología social, 1-19. Editorial Médica Panamericana.
Dulewicz, V. y Higgs, M. (2000). Emotional intelligence. A review and evaluation study. Journal of Managerial Psychology, 15(4):341-372
Edward, K. L. y Warelow, P. (2005). Resilience: When coping is emotionally intelligent. Journal of the American Psychiatric Nurses Association, 11(2), 101-102.
Evans, D., y Allen, H. (2002). Emotional intelligence: its role in training. Nursing times, 98(27), 41-42.
Extremera, N. y Fernández-Berrocal, P. (2005). Perceived emotional intelligence and life satisfaction: Predictive and incremental validity using the Trait Meta-Mood Scale. Personality and Individual Differences, 39(5), 937-948.
Fernández-Berrocal, P. y Aranda, D. R. (2017). La inteligencia emocional en la educación. Electronic Journal of Research in Education Psychology, 6(15), 421-436.
Freudenberger, H. J. (1986). The issues of staff burnout in therapeutic communities. Journal of psychoactive drugs, 18(3), 247-251.
Freudenberger, H. J. (1989). Burnout: Past, present, and future concerns. Loss, Grief y Care, 3(1-2), 1-10.
Furnham, A. y Petrides, K. V. (2003). Trait emotional intelligence and happiness. Social Behavior and Personality: an international journal, 31(8), 815-823.
Gohm, C. L. y Clore, G. L. (2002). Four latent traits of emotional experience and their involvement in well-being, coping, and attributional style. Cognition & Emotion, 16(4), 495-518.
Goleman, D. (1995). Inteligencia Emocional. Editorial Bantam Books.
Goleman, D. (2001). Emotional intelligence: Issues in paradigm building. The emotionally intelligent workplace, 13, 26.
González-Vélez, J. L. (2010). Inteligencia emocional y motivación en el deporte. (Tesis Doctoral). Universidad de Las Palmas de Gran Canaria.
Gottfredson, L. S. (1997). Why g matters: The complexity of everyday life. Intelligence, 24(1), 79-132.
Hitam, M. B. y Borhan, H. B. (2012). FDI, growth and the environment: impact on quality of life in Malaysia. Procedia-Social and Behavioral Sciences, 50, 333-342.
Ivcevic, Z., Brackett, M. A. y Mayer, J. D. (2007). Emotional intelligence and emotional creativity. Journal of personality, 75(2), 199-236.
Janssen, P. P., De Jonge, J. y Bakker, A. B. (1999). Specific determinants of intrinsic work motivation, burnout and turnover intentions: a study among nurses. Journal of advanced nursing, 29(6), 1360-1369.
Jensen, A. R., Wright, A. S., Lance, A. R., O’Brien, K. C., Pratt, C. D., Anastakis, D. J., ... y Horvath, K. D. (2008). The emotional intelligence of surgical residents: a descriptive study. The American Journal of Surgery, 195(1), 5-10.
Jiménez, C., Morales, J. L. y Martínez C. (2002). Estudio del síndrome de burnout en cirujanos pediatras españoles. Cir Pediatr, 15, 73-8.
Jiménez Morales, M. I. y López-Zafra, E. (2009). Emotional intelligence and school performance: An updated overview. Revista Latinoamericana de Psicología, 41(1), 69-79.
Joseph, D. L., y Newman, D. A. (2010). Emotional intelligence: an integrative meta-analysis and cascading model. Journal of applied psychology, 95(1), 54.
Kim, J. H., Yoon, Y. J., y Jung, I. K. (2016). The mediating effects of stress coping strategy on the relationship between academic burnout and school adjustment in Korean adolescents. Journal of Korean Home Economics Education Association, 28(1), 71-85.
Kluemper, D. H., McLarty, B. D., Bishop, T. R., y Sen, A. (2015). Interviewee selection test and evaluator assessments of general mental ability, emotional intelligence and extraversion: Relationships with structured behavioral and situational interview performance. Journal of Business and Psychology, 30(3), 543-563.
Lazarus, R. S. (1982). Thoughts on the relations between emotion and cognition. American psychologist, 37(9), 1019.
Lazarus, R. S. (1984). On the primacy of cognition. American Psychologist, 39(2), 124-129
Leung, M. Y., Chan, Y. S. y Olomolaiye, P. (2008). Impact of stress on the performance of construction project managers. Journal of Construction Engineering and Management, 134(8), 644-652.
Lovallo, W. R. y Thomas, T. L. (2000). Stress hormones in psychophysiological research: Emotional, behavioral, and cognitive implications.
Mandy, A. y Mandy, P. (2000). Burnout and work stress in dentistry and podiatry. J Occup Health, 52, 25.
Mandy, A. y Tinley, P. (2002). Burnout and occupational stress in Australian podiatrists. Australasian Journal of Podiatric Medicine, 36(4), 101-108.
Mandy, A. y Tinley, P. (2004). Burnout and occupational stress: comparison between United Kingdom and Australian podiatrists. Journal of the American Podiatric Medical Association, 94(3), 282-291.
Martins, A., Ramalho, N. y Morin, E. (2010). A comprehensive meta-analysis of the relationship between emotional intelligence and health. Personality and Individual Differences, 49, 554–564
Maulding, W. S., Peters, G. B., Roberts, J., Leonard, E., y Sparkman, L. (2012). Emotional intelligence and resilience as predictors of leadership in school administrators. Journal of Leadership Studies, 5(4), 20-29.
Mayer, J. D. y Salovey, P. (1997). Emotional development and emotional intelligence: Implications for educators. What is emotional intelligence, 5.
Mayer, J. D., Salovey, P. y Caruso, D. R. (2008). Emotional intelligence: New ability or eclectic traits?. American psychologist, 63(6), 503.
Mayer, J.D., Caruso, D. y Salovey, P. (1999). Emotional intelligence meets traditional standards for an intelligence. Intelligence, 27, 267-298.
Mestre, J. M. (2003). Validación empírica de una prueba para medir la inteligencia emocional en una muestra de estudiantes de la bahía de Cádiz. Tesis Doctoral, Universidad de Cádiz.
Nisbett, R. E., Aronson, J., Blair, C., Dickens, W., Flynn, J., Halpern, D. F. y Turkheimer, E. (2012). Intelligence: new findings and theoretical developments. American psychologist, 67(2), 130.
Olakitan, O. O. (2014). Emotional intelligence and perceived leadership behaviour effectiveness in organizations. International Journal of Humanities and Social Science, 4(2), 262-269.
Ong, D. L. T. y Yap, W. X. (2017). The impact of fitness center servicescape on individual behavior: The mediating role of emotional response. Journal of Global Sport Management, 2(2), 128-142.
Özer, E., Hamarta, E. y Deniz, M. E. (2016). Emotional intelligence, core-self evaluation, and life satisfaction. Psychology, 7(2), 145-153.
Petrides, K. V. y Furnham, A. (2006). The Role of Trait Emotional Intelligence in a Gender‐Specific Model of Organizational Variables 1. Journal of Applied Social Psychology, 36(2), 552-569.
Petrides, K. V., Mikolajczak, M., Mavroveli, S., Sanchez-Ruiz, M. J., Furnham, A. y Pérez-González, J. C. (2016). Developments in trait emotional intelligence research. Emotion Review, 8(4), 335-341.
Plotkin, H. C. (1997). Darwin machines and the nature of knowledge. Harvard University Press.
Plutchik, R. (1991). The emotions. University Press of America.
Plutchik, R. (2001). The nature of emotions: Human emotions have deep evolutionary roots, a fact that may explain their complexity and provide tools for clinical practice. American scientist, 89(4), 344-350.
Potter, M. y Borthwick, A. (2009). Journal of foot and ankle research--JFAR: the official journal of the Society of Chiropodists and Podiatrists and the Australasian Podiatry Council. Podiatry Now, 12(5), 2-2.
Robinson, A., Kosmerly, S., Mansfield-Green, S. y Lafrance, G. (2013). Disordered eating behaviours in an undergraduate sample: Associations among gender, body mass index, and difficulties in emotion regulation. Canadian Journal of Behavioural Science, 46(3)
Robinson, M. D. y Clore, G. L. (2002). Belief and feeling: evidence for an accessibility model of emotional self-report. Psychological bulletin, 128 (6), 934.
Robson, K. y Williams, C. M. (2017). Dealing with the death of a long term patient; what is the impact and how do podiatrists cope?. Journal of foot and ankle research, 10(1), 36.
Rumbaugh, D. M. y Washburn, D. A. (2003). Intelligence of apes and other rational beings. New Haven: Yale University Press.
Salovey, P. y Mayer, J. D. (1990). Emotional intelligence. Imagination, cognition and personality, 9 (3), 185-211.
Salovey, P., Mayer, J. D., Goldman, S. L., Turvey, C. y Palfai, T. P. (1995). Emotional attention, clarity, and repair: Exploring emotional intelligence using the Trait Meta-Mood Scale. In J. W. Pennebaker (Ed.), Emotion, disclosure, & health (p. 125–154). American Psychological Association.
Schaufeli, W. y Enzmann, D. (1998). The burnout companion to study and practice: A critical analysis. CRC press.
Schneider, T. R., Lyons, J. B. y Khazon, S. (2013). Emotional intelligence and resilience. Personality and Individual Differences, 55(8), 909-914.
Schutte, N. S., Malouff, J. M., Bobik, C., Coston, T. D., Greeson, C., Jedlicka, C., ... y Wendorf, G. (2001). Emotional intelligence and interpersonal relations. The Journal of social psychology, 141(4), 523-536.
Schutte, N. S., Malouff, J. M., Hall, L. E., Haggerty, D. J., Cooper, J. T., Golden, Ch. J. y Dornhein, L. (1998). Development and validation of a measure of emotional intelligence. Personality and Individual Differences, 25(2), 167-177.
Scutter, S. y Goold, M. (1995). Burnout in recently qualified physiotherapists in South Australia. Australian Journal of Physiotherapy, 41(2), 115-118.
Seligman, M. E. (2002). Positive psychology, positive prevention, and positive therapy. Handbook of positive psychology, 2, 3-12.
Sharp, G., Bourke, L. y Rickard, M. J. (2020). Review of emotional intelligence in health care: an introduction to emotional intelligence for surgeons. ANZ Journal of Surgery, 1-8
Stanton, C., Sethi, F. N., Dale, O., Phelan, M., Laban, J. T., y Eliahoo, J. (2011). Comparison of emotional intelligence between psychiatrists and surgeons. The Psychiatrist, 35(4), 124-129.
Thelwell, R. C., Lane, A. M., Weston, N. J., y Greenlees, I. A. (2008). Examining relationships between emotional intelligence and coaching efficacy. International Journal of Sport and Exercise Psychology, 6(2), 224-235.
Tomiyama, A. J. (2019). Stress and obesity. Annual review of psychology, 70, 703-718.
Trait, E. I. (2004). Emotional intelligence. Psychologist, 17 (10), 574.
Weng, H. C., Hung, C. M., Liu, Y. T., Cheng, Y. J., Yen, C. Y., Chang, C. C. y Huang, C. K. (2011). Associations between emotional intelligence y doctor burnout, job satisfaction y patient satisfaction. Medical Education, 45, 835–842.
Zaccagnini, J. L. (2008). La comprensión de la emoción: una perspectiva psicológica. En M. S. Jiménez (coord.). Educación emocional y convivencia en el aula. Madrid. Ministerio de Educación, Política social y Deporte.
Zajonc, R. B. (1980). Feeling and thinking: Preferences need no inferences. American psychologist, 35(2), 151.